Frequently Asked Questions

At Rizz Wireless, we’re not just keeping you connected to friends and family. Talk to loved ones, kickstart your career, and travel like a boss with our competitive pricing and insane travel discounts and much more in the days to come. It’s not just a connection, it’s a community ecosystem built around you!

We’re here to help you in any way we can. Whether it’s questions, feedback, or tech support, simply reach out to us in one of the following ways.

1. Customer Support Email: For general inquiries, email us at care@rizzwireless.com and our dedicated support team will get back to you asap!
2. Phone Support: If you prefer to sort things out over a call, reach us at +1-316-219-4424 (Mon-Fri 9 am - 6 pm EST). 
3. Social Media: Follow us on Insta, X, or Facebook for updates, promotions, and much more!

At Rizz Wireless, we offer up extensive 5G coverage across the US. Wherever you go, our network stays with you. Click here to check our coverage map.

Whether you prefer a physical SIM card or eSIM, we have you covered either way. Simply choose your preferred service option when subscribing your Rizz Wireless network plan. 
For the eSIM, simply follow the configuration as instructed on your device.
If you choose the physical SIM, we deliver it straight to the home address entered during the time of purchase and simply follow the instructions on Rizz Wireless mobile app.
And if you chose a future date of activation for your plan using our website or smartphone app, we'll do need do the to activate your plan on given date.

Most devices nowadays are eSIM compatible, making it easier than ever to manage your mobile connections. You may also check compatibility before the purchase online. 

Data needs can vary from person to person, that’s why, with Rizz Wireless, you have a variety of plans to choose from. All our Data Burner plans support unlimited Data, Talk & Text as per your requirements. Check the plans that match your requirements. 

Yes you can! Whenever the need arises, you can port in your current number or receive a new one. If you want to port your number, ensure you have access to your account number and pin from your previous carrier.

Though we’re sorry to lose a valued customer, we understand that circumstances may change, so we’ve simplified the cancellation process. Simply email us at care@rizzwireless.com with the subject Request Cancellation - xxx xxx xxxx 

Log into your Rizz wireless mobile app on your device, click on More > Payments and you can add/change payment methods.  

Our service allows direct international calls, though other VoIP alternatives also exist. However, international roaming is not a feature we’re supporting just yet.